The buyer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 calendar days of receiving the product. In order to exercise the right of unilateral termination of the contract, you must inform us in writing, by filling in the Return Form and sending it together with the returned product. • The direct costs of returning the products are borne by the buyer, the packages not being accepted by S.C Cris Lum Sib S.R.L. if the return shipping fee is not paid. • The return address is: S.C. Cris Lum Sib S.R.L., str. Podului, no. 1, Sibiu, cod 550263 contact- 0758 222 322.
Reimbursement of amounts will be made within 15 calendar days from the date of acceptance of the return by our company by bank transfer to the IBAN account specified in the Return Form.
In order for the return of the products to be accepted, they must be in the same condition in which they were delivered to you (have the original labels, not be used or damaged, the integrity of the accompanying documents). The package must also contain the Return Form completed with all the information required by the customer.
The buyer can choose to replace the returned product with another available in stock. If you want to replace the returned product with another product available in stock, the delivery costs will be borne by you, as the customer. Replacing a product with a higher value involves paying the difference by refund upon receipt of the package.
If a product other than the one ordered or a defective product has been delivered to you, please contact us within 48 hours to report this situation and we will ensure that the product is replaced with a new product or a refund.
For products whose packages show visible damage upon receipt by courier, we recommend that you refuse to receive them, stating this reason in writing.
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